Our homes are more than just buildings - they're safe places for our customers and their families, where they can flourish and create memories for years to come. When things go wrong, we want to make them right quickly, and we've invested in new systems and processes to give our expert team members the tools they need to keep everyone safe and happy and to get family life back to normal as soon as possible.
We know that everything has an expiration date - from the milk in your kitchen to the kitchen itself - so we've invested £5.5 million in upgrades to our customers' homes, including kitchens, bathrooms, heating systems and more. We've also been working hard to make sure our homes are energy efficient with our work on retrofitting - find out more about this on our sustainability page.
Click the links below to find out more about how we've been looking after our homes this year.
This year we...
Fixed problems in homes...
...carrying out a total of...
Worked hard to get jobs done quickly.
With an average time to complete a repair this year of...
Achieved high levels of customer satisfaction.
With a satisfaction score for our repairs service of...
