We had an incredibly exciting time launching our FACTS values in April 2023 at each of our touchdown points. It turned out to be a FACTS-tastic introduction that we got to share with everyone! Although our values are new on the scene, they are deeply rooted in how we've been running our business for years.

Colleagues from all corners of our organisation came together to celebrate the official start. Our CEO, Lindsey Williams, shared her insights on what these values mean to her: "Our values are an integral part of Futures. They tell us how to do things and help us all work in harmony for the benefit of our customers".

This launch gave a fantastic visual representation of what our organisation means to us. Over the years the way we operate has carefully shaped our culture and part of that culture has come from the type of work that we do and how we want to be as a business.

For the last few years we’ve been working to our MORE values:

  • Making a positive impression
  • Operating as one
  • Reaching our potential
  • Embracing innovation

While they are still true to how we operate and are the foundation of where we’ve come from, we've decided it’s time for a change.

As part of our launch, we revealed a sculpture that’s now beautifully displayed in the Futures House courtyard. The most amazing part? It's filled with metal 'leaves' carrying quotes from our colleagues about what Futures truly embodies. This tree is a masterpiece of teamwork, where everyone contributed to shaping our values.

Now, onto the exciting part, our refreshed values:

  • Flexible
  • Accountable
  • Customer-centric
  • Trusting
  • Supportive

Our FACTS values are the heartbeat of our daily operations and are at the core of everything we do. Our launch event was a great success, and to keep the momentum going, we shared goodies with everyone – mugs and cups included, all proudly featuring our values front and centre. In a nutshell, we're fully embracing our new values with enthusiasm now and for years to come.