My Voice is our online customer community. It's a vital way for us to find out what our customers are thinking and how they are feeling. It's a place where we can float ideas and get feedback. We also use it as place to generate ideas and understand how we can we improve. 

Alongside this it's also a great community of people who come together through Futures to get to know each other and make friends.

Hear from the My Voice team

Joe and Karen, who run My Voice, talk about why it's so valuable to Futures and some of the ways the forum has changed this year.